scratch cashFrequently Asked Questions
Users of scratch cash ask about account setup, payment methods, game mechanics, loyalty rewards, and account security. This FAQ page covers the most common questions we receive across these topics. We answer each question plainly so you understand how our platform works, what to expect during registration and withdrawal, and where to find help if something is unclear.
This page is designed to save you time. We have grouped answers into four topic areas: account and registration, payments and transactions, game rules and features, and security and account controls. Read the relevant section to find your answer. If your question is not covered here or you need real-time assistance, contact our support team through the help menu in your account on scratch cash.
For legal questions about jurisdiction, user eligibility, or our terms of service, refer to our Legal notice and Terms of UseFor details on how we handle your personal data during account opening and withdrawal verification, see our Privacy Policy
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Account and registrationhow to start, KYC verification, password recovery
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Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
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Game rules and featuresfootball betting, live-dealer tables, slots, esports markets
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Security and account careaccount protection and jurisdiction notice
The answers below are organised by topic and updated regularly. Use the accordion buttons to expand each question. If you cannot find an answer or need urgent help, our support team is available through your account menu on scratch cash.
Account and registration
To open an account on scratch cash, visit scratchcash.id or launch our Android app. Click "Open an account" and fill in your username, email, mobile number, and a secure password. Confirm the password and agree to our Terms of Use and Privacy Policy. We will send a verification email to the address you provide; click the confirmation link to activate your account. You can then deposit and access games immediately. Before your first withdrawal, we require identity verification: upload a clear photo of your national ID and a proof of address (utility bill, bank statement, or lease agreement). Verification typically completes within one business day. Users in Jakarta, Surabaya, Bandung, and Medan follow the same process. Your account is personal and non-transferable.
Withdrawal requests on scratch cash are reviewed within a standard verification window, typically one to two business days. The exact time depends on your payment method. If you withdraw via DANA, e-wallet, mobile banking, local payment, or online payment, the funds often reach your mobile wallet within hours of approval. Bank transfers to e-wallet, mobile banking, local payment, or online payment may take one to two business days depending on your bank's processing speed. e-wallet transfers follow your bank's standard settlement time. During Idul Fitri, Idul Adha, or Imlek, processing may be slower due to public holidays. We do not charge withdrawal fees. If your request is flagged for additional verification, our support team will contact you through your registered email or phone number.
RTP stands for Return to Player. It is the percentage of all wagers on a slot game that are returned to players over a large number of spins. For example, a slot with returns 96 cents per dollar wagered on average, over time. Our slot games on scratch cash — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways — each display their RTP clearly in the game information menu. RTP does not guarantee results on individual spins; it is a long-term statistical measure. Higher RTP slots theoretically offer better odds, but individual results are always random. You can view the full game rules and RTP for each slot before you start playing.
Our loyalty programme on scratch cash rewards active players with tier progression. As you wager on sportsbook markets (football, Liga 1, Piala AFF, badminton, MotoGP), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), or slot games, you earn loyalty points. Points accumulate toward your next tier: Bronze, Silver, Gold, and Platinum. Higher tiers unlock benefits such as bonus offers, faster withdrawal processing, and dedicated support. You can track your tier and points balance in your account menu. The programme is automatic — you do not need to opt in. Points do not expire as long as your account remains active. Loyalty benefits are credited instantly when you reach a new tier.
Payments and transactions
We support deposits at multiple levels to suit different user budgets. Minimum deposit amounts vary slightly by payment method but typically start at a low threshold. Maximum deposit per transaction is set to help manage account security and fraud prevention. You can make multiple deposits if you wish to reach a higher balance. account preferences apply per transaction, not per day. When you open the deposit screen on scratch cash, you will see the exact minimum and maximum for your chosen payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer). Deposits are processed instantly for mobile wallets and within minutes for bank transfers. We do not charge deposit fees.
Your account on scratch cash includes tools to manage your security and preferences. You can change your password at any time from the account settings menu. Two-factor authentication is optional but recommended — enable it to require a code from your registered phone during login. You can update your email and mobile number in your profile. We allow you to temporarily close your account if you wish to take a break; closed accounts can be reopened by contacting support. For account recovery if you forget your password, click the password reset link on the login page and follow the instructions sent to your registered email. All account changes are logged and visible in your security history. If you detect unauthorised activity, contact support immediately.
Game rules and features
Our support team at scratch cash responds to queries within a standard service window. For urgent account issues (locked account, payment problems, security concerns), contact support through your account menu and expect a response within a few hours during business hours. For general questions and feature inquiries, responses typically arrive within one business day. During public holidays such as Idul Fitri, Idul Adha, or Imlek, response times may be longer. You can reach our support team via the in-app help menu, and we provide assistance in English. For billing or withdrawal disputes, include your account username and transaction ID in your message to speed up resolution.
Each person may open only one account on scratch cash. Multiple accounts from the same person are prohibited. If we detect duplicate accounts, we will close all of them and may forfeit any balance on those accounts, in accordance with our Terms of Use. Accounts are personal and non-transferable — you cannot give your account to someone else or use another person's account. Account usernames and email addresses must be unique. If you have accidentally created multiple accounts, contact support immediately to have the duplicates closed before they cause complications with your account status or verification.
Security and account care
Your account on scratch cash includes several security tools. You can change your password anytime from account settings and should do so if you suspect compromise. Optional two-factor authentication (2FA) sends a code to your phone during login — we recommend enabling this for extra protection. Your registered email and mobile number can be updated in your profile at any time. You can review your recent login history and active sessions in the security menu. If you need to log out of all devices, use the "logout everywhere" option. For suspicious activity detection, our fraud team monitors your account continuously. If we flag unusual behaviour, we will contact you to verify. You can temporarily disable your account or request permanent closure through support.
Our loyalty programme on scratch cash rewards active players automatically. As you wager on our sportsbook (football, Liga 1, Piala Indonesia, Piala AFF, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), or slot games, you earn loyalty points with every transaction. Points accumulate toward tier advancement: Bronze, Silver, Gold, and Platinum. Each tier unlocks progressive benefits: bonus offers, reduced verification timescales, faster customer support response, and exclusive promotions. You can view your current tier, points balance, and rewards in your account menu on scratch cash. The programme is transparent — no opt-in needed. Points do not expire as long as your account is active. Benefits are credited automatically when you reach a new tier.