scratch cashTerms of Use

We at scratch cash operate an online gaming and sportsbook platform available to users in supported jurisdictions. Our terms of use set out the conditions under which we provide our services—account creation, deposits, withdrawals, dispute resolution, and the rights and obligations of both you and scratch cash. These terms apply to all access to our platform, whether via Android app, iOS browser, or desktop web.

When you use scratch cash, you agree to be bound by these terms. We reserve the right to update them at any time; material changes are notified via email to your registered address. Your continued use of scratch cash after an update constitutes acceptance of the revised terms. If you do not agree to our terms, you should not access or use our platform.

This page outlines our account-opening conditions, deposit and withdrawal policies, bonus terms, game rules, data handling, dispute resolution, and jurisdiction-specific notices. We encourage you to read carefully before opening an account on scratch cash.

Account opening and eligibility on scratch cash

To open an account on scratch cash, you must be at least 18 years old and reside in a jurisdiction where our services are legally available. You are responsible for verifying that access and use of scratch cash comply with the laws applicable to your location. We do not offer our services in jurisdictions where online wagering is prohibited.

When you register with scratch cash, you must provide accurate, complete, and truthful information: your legal name, date of birth, email address, phone number, and physical address. We use this information for account verification, deposits, withdrawals, and communication. You must not create multiple accounts, use false identities, or share your credentials with others. We reserve the right to suspend or terminate accounts that violate these conditions.

After registration, we may request additional documentation to verify your identity and address. This know-your-customer (KYC) process is mandatory before your first withdrawal. You'll upload a clear photo of your national ID and a recent utility bill or bank statement showing your home address. We process verification within one business day. Until verified, you can deposit and play, but cannot withdraw funds.

Deposits and payment methods on scratch cash

We accept deposits through multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). All deposits are processed via secure encrypted connections. Funds typically appear in your scratch cash account within moments for e-wallets, or within one to two hours for bank transfers.

We do not charge deposit fees. The full amount of your deposit lands in your account balance. Your payment provider may apply fees or exchange rates; these are their responsibility, not ours. Deposits are non-refundable once processed—if you deposit by mistake, contact our support team immediately. We will not reverse deposits, but we can guide you on account closure options.

We set minimum and maximum account preferences per transaction. These limits vary by payment method and are displayed in the deposit interface when you select your method. If your deposit fails, we will not charge you, and you should verify your payment method details with your provider. Repeated failed attempts may trigger a temporary block; contact support if this occurs.

Withdrawals and settlement on scratch cash

We process withdrawals to your registered payment method after account verification. Withdraw via Wallet > Withdraw in our mobile app or web interface. Select your payment method, enter the amount, and confirm. Your withdrawal is reviewed within one business day for fraud and compliance checks. Once approved, funds are sent to your chosen method.

Withdrawal timelines depend on your payment method. mobile banking, local payment, online payment, and e-wallet typically complete within one business day. mobile banking transfers may take one to two business days. Bank transfers may take up to two business days depending on the receiving institution. We do not charge withdrawal fees. Once funds leave our account, they are your responsibility—we cannot reverse transfers or recover funds after they've been sent.

We reserve the right to verify withdrawal requests by contacting you for additional information or documentation. Suspicious patterns (unusual withdrawal amounts, multiple rapid withdrawals, dormant accounts suddenly requesting large payouts) may trigger additional review. This protects both you and our platform against fraud and money-laundering risk.

Game rules and wager settlement on scratch cash

All games on scratch cash—sportsbook markets, live dealer tables, slots, and esports—are governed by transparent settlement rules. We display odds, payouts, and rules before you place any wager. Once a wager is placed, it is final and cannot be modified or cancelled. Settlement occurs automatically based on the outcome of the underlying event (match result, card draw, dice roll, random number generator). Our system logs every wager with timestamp, odds, and settlement data.

For sportsbook wagers (Liga 1, Piala AFF, Champions League, MotoGP, badminton), we settle based on official results from the respective league or governing body. If a match is postponed or abandoned, wagers typically remain valid and carry forward. If a match is cancelled outright or a team is disqualified, we void wagers and refund stakes. These rules apply uniformly across all markets on scratch cash.

For live dealer games (blackjack, roulette, baccarat, Dragon Tiger), we stream from licensed live studios. Settlement is instantaneous—your win or loss is final when the dealer closes the hand. For slots and instant games, settlement is based on a certified random number generator; the outcome is determined at the moment you initiate the spin or cast.

Data protection and privacy on scratch cash

We protect your personal data with industry-standard encryption (TLS 1.3) for all communications. Your data—name, address, payment details, account activity—is stored on secure servers and accessed only by authorized scratch cash personnel. We never sell or share your data with third parties without explicit consent, except as required by law.

Identity documents (national ID photos, address proofs) are encrypted at rest and retained only as long as needed for verification and regulatory compliance. After three years of account inactivity, we delete your documents upon request. You can request a copy of your personal data or deletion of your account at any time by contacting support. See our Privacy Policy for complete details.

Dispute resolution and complaints on scratch cash

If you believe a wager was settled incorrectly on scratch cash, contact our support team with details: game type, timestamp, amount wagered, odds accepted, and expected outcome. We investigate thoroughly using our server logs. If an error occurred, we correct your balance immediately. Our decision on disputes is final unless you escalate to an independent third-party arbiter (available only if your jurisdiction requires it).

For general complaints or concerns about scratch cash, email our support team or use the in-app chat feature. We respond to non-urgent inquiries within one business day. Urgent issues (account access problems, unauthorized activity) receive priority and are handled within hours. We keep records of all correspondence and use feedback to improve our service.

Jurisdiction-specific notice for scratch cash users

Our services are available only where local law permits. It is your sole responsibility to verify that access and use of scratch cash comply with the laws in your jurisdiction. We do not accept users from jurisdictions where online wagering is prohibited. If you are unsure about your jurisdiction's regulations, contact a local legal advisor before accessing scratch cash.

If you reside in Jakarta, Surabaya, Bandung, or Medan, you must verify local regulatory status before registering. We do not offer our services if doing so would violate the law of your location. We reserve the right to block access from any jurisdiction at any time if required by law or regulation.

These terms are subject to the laws of the jurisdiction in which scratch cash operates. Any dispute arising from your use of our platform is subject to the dispute resolution procedures outlined above and our Legal NoticeBy accessing scratch cash, you consent to these terms and the jurisdiction-specific conditions applicable to your location.

Summary

When you use scratch cash, you agree to these terms and our Privacy PolicyWe require account verification before withdrawal, we process subject to verificationly via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers, and we settle all wagers transparently based on official results or certified random generators. Your data is encrypted and never shared without consent. Disputes are handled fairly through our support team, and jurisdiction-specific access restrictions apply—it is your responsibility to verify compliance with local law.

We reserve the right to update these terms at any time. Significant changes are communicated via email. Your continued use of scratch cash after an update means you accept the revised terms. If you have questions about our terms or policies, contact our support team or review our Legal Notice for additional information.

scratch cash services are available only where local law permits. Access our platform with confidence knowing that your account, deposits, and wagers are governed by transparent, enforceable rules. These terms are your agreement with scratch cash and set the foundation for a fair, secure gaming and betting experience.