scratch cash Privacy Policy
This page describes what we collect when you use scratch cash and how we keep that data protected. We take your privacy seriously. When you create an account on scratch cash, deposit funds, place wagers on Liga 1 or Piala AFF, or access our live-dealer tables and slot games, we collect certain information. We use it only to operate our platform, verify your identity, process deposits and withdrawals, and comply with legal obligations.
We do not sell your personal data to third parties. We do not share your payment information with external marketers. We encrypt all data in transit and at rest. You have rights to access, correct, or delete your information, subject to legal retention requirements. This policy explains those rights and our practices in clear, straightforward language.
Read on to understand what data we collect, how we process it, how long we keep it, and how you can exercise your rights on scratch cash.
What data we collect on scratch cash
We collect information you provide directly when you register. This includes your legal name, date of birth, email address, phone number, and physical address. We use this information to create and verify your account, process deposits and withdrawals, and contact you if needed.
When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect payment confirmation data—transaction ID, timestamp, amount, and your payment account identifier. We do not store your full payment credentials (credit card numbers, e-wallet passwords); our payment processors handle those securely.
We collect information about your use of scratch cash. This includes your wagers, game results, account balance, login times, and IP addresses. We use this data to detect fraud, investigate disputes, optimize our platform, and comply with regulations. Your account activity is encrypted and stored on secure servers.
When you use the mobile app on Android or iOS, we may collect device identifiers (like your phone's advertising ID) to send push notifications about bet settlements, deposits, and withdrawals. You can disable these notifications in Account > Preferences > Notifications at any time. Disabling notifications does not affect your account function.
How we use your data on scratch cash
We use your personal data to operate scratch cash and provide our services. Specifically, we use it to verify your identity before your first withdrawal, process deposits and withdrawals, settle wagers, detect and prevent fraud, respond to support requests, and send important notifications about your account.
We may use anonymized, aggregated data (not linked to you personally) to improve our platform, understand user behavior, and develop new features. We analyze trends in sportsbook wagering, live-dealer game popularity, and slot engagement to optimize our offerings.
We share your data with trusted third-party service providers who process payments, host our servers, and handle customer support. These processors are contractually bound to protect your data and use it only for the purposes we specify. We do not authorize them to use your data for their own marketing or business purposes.
We may disclose your data if required by law or court order. If a government agency requests information about your account, we will comply with legal processes. We may also disclose information if we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of our platform.
Data retention and deletion on scratch cash
We retain your personal data as long as your account is active. If you close your account, we retain your transaction history for seven years to comply with financial record-keeping requirements. After seven years, we delete transaction records. Identity documents (national ID photos, address proofs) are deleted after three years of account inactivity, unless you request earlier deletion.
You can request deletion of your account and associated data at any time by contacting our support team. We will close your account and delete all data except transaction records required by law. If your account has an outstanding balance, we will process a final withdrawal to your registered payment method before deletion.
If you request data deletion and your jurisdiction provides a "right to be forgotten," we will comply with legal requirements while maintaining our obligation to retain records for financial compliance. Contact support for details on how this applies to your situation.
Your data protection rights on scratch cash
You have the right to access, correct, export, or delete your personal data. Contact our support team to exercise these rights. We will respond within one business day. You also have the right to opt out of non-essential communications; toggle this in Account > Preferences.
Data security and international transfer on scratch cash
We protect your data with industry-standard encryption (TLS 1.3 for data in transit, AES-256 for data at rest). Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Only authorized scratch cash staff can access your personal data, and we require strong authentication (two-factor verification) for all staff access to sensitive systems.
Our servers may be located outside your home country or jurisdiction. By using scratch cash, you consent to the transfer of your data to countries where we operate. These countries may have different data protection laws than your home country. We ensure all international transfers comply with applicable data protection regulations.
We monitor our systems continuously for unauthorized access or breaches. If we detect a security incident affecting your data, we will notify you as required by law. We maintain cyber insurance and incident response procedures to minimize risk and protect your information.
Third-party services and links on scratch cash
Our platform integrates with third-party payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking providers and banks) and live-dealer studios. These providers have their own privacy policies. We are not responsible for their privacy practices. Review their policies before using their services through scratch cash.
Our website may contain links to external sites (informational pages about Liga 1, Piala AFF, or other tournaments). These external sites are not operated by scratch cash and have independent privacy policies. We are not responsible for their content or practices.
Privacy contact and policy updates on scratch cash
If you have questions about our privacy practices, contact our support team through the in-app help menu or email address provided in our FAQ sectionWe respond to privacy inquiries within one business day.
We may update this policy at any time. Material changes are notified via email to your registered address. Continued use of scratch cash after an update means you accept the revised policy. Non-material clarifications or minor changes take effect immediately. Check this page periodically for updates.
Summary
We at scratch cash collect personal data (name, email, address, payment confirmation) to operate our platform and verify accounts. We encrypt all data in transit and at rest. We do not sell your data to third parties. We share data only with trusted payment processors and service providers, bound by strict confidentiality agreements. You have rights to access, correct, and delete your data, subject to legal retention requirements. We retain transaction records for seven years for compliance; other data is deleted after three years of inactivity unless you request earlier deletion.
Our data security practices include encryption, firewalls, intrusion detection, and regular audits. Our servers may be located outside your jurisdiction; international transfers comply with data protection regulations. We update this policy as needed and notify you of material changes. Contact our support team with privacy questions; we respond within one business day.
By using scratch cash, you agree to this privacy policy. We are committed to protecting your data and keeping your account information secure. Your trust is essential to our platform, and we take that responsibility seriously across all our services—sportsbook, live dealers, slots, and esports—available where local law permits.